Store Policies

Processing Time

All pieces are made to order. Please allow 7 ~12 days (from the day of a cleared payment) to create your jewelry. Larger wholesale and bridal orders may require a longer lead time; please inquire. You will receive a shipping notification via email when your jewelry is shipped. Please add contact@muyinjewelry.com to your address book or check your spam setting to ensure you receive the email notification.

Shipping Methods

I ship worldwide with USPS (United States Postal Services). Transit time varies depending on the location and the shipping method you select. Keep in mind transit time is in addition to processing time. A rush order fee is required for guaranteed delivery within two weeks. Please inquire prior to purchase.

For more information regarding shipping and transit time, please visit the shipping page.

International customers: please check your custom regulations before ordering. I cannot be held responsible for custom duties.

Packaging

Your jewelry will be shipped in a bubble mailer and small gift box for protection. To protect the environment, multiple pieces may be packed in the same box. Individual boxes will be provided at no additional cost upon request.

I indeed provide gift wrap service and direct shipping to the gift recipient!

Refunds and Exchanges

Refunds are accepted within 7 days after the receipt of the jewelry. Please contact me if you would like a refund or exchange. Shipping and Handling fees are not refundable.

NOTE: Custom orders (including all mother's birthstone jewelry) are not refundable.

- Custom Sized Rings

My wire wrapped rings are NOT re-sizable and I am not responsible if you have requested an incorrect ring size. Please check with a local jeweler to make sure you have the correct size before ordering.
My website is my only sales venue and the chance of the ring originally made for you being sold to another customer is very slim. The wire cannot be re-used even if I try to re-use the pearl. If you ordered a wrong size and need to return the ring, a 20% restocking fee may apply.

- Colors

Every effort is made to ensure the images are as realistic as possible. I photograph my jewelry under natural day light without added lighting and try to edit my pictures as little as necessary. I also compare colors on at least two different computer monitors. While I try my best to depict and describe the colors of my pearls and gemstones, please understand the colors you see may vary slightly because of the settings of your monitor.